Return & Refund Policy
We accept returns on new, unopened items in original packaging within 7 days from the order date. All returns are subject to a 10% restocking fee and our shipping costs. The customer must contact us prior to returning product(s) to obtain an RMA #.
REFUSED SHIPMENTS:
Refused shipments are subject to a 10% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. Refunds are done via eCheck. eCheck refunds cannot be initiated until funds are paid into our account. Once we receive funds please allow up to 14 business days for a refund eCheck to be paid. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 10% restocking fee and any freight charges incurred.
DAMAGED SHIPMENTS:
All claims for damaged shipments must be made within 24 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 24 hours after delivery.
By ordering from our website, you are stating that you agree to all of the above paragraphs.
