Terms & Conditions

Warning

These products are not intended to diagnose, treat, cure, mitigate, or prevent any disease. Furthermore these products are not  approved for human consumption by the Food and Drug Administration. For further information please see FDA Import Alert 54-15. These are not foods. These are not drugs. These products are sold for the sole purpose of furthering the research and development of botanical products, botanical science, and botanical law. These products are not intended for any other purpose

Return Policy

We accept returns on new, unopened items in original packaging within 7 days from the order date. All returns are subject to a 10% restocking fee and our shipping costs. The customer must contact us prior to returning product(s) to obtain an RMA #.

REFUSED SHIPMENTS:

Refused shipments are subject to a 10% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 10% restocking fee and any freight charges incurred.

DAMAGED SHIPMENTS:

All claims for damaged shipments must be made within 24 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 24 hours after delivery.

Shipping Methods

All orders are shipped within 24 hours after payment is verified except orders placed on weekends which will be shipped on Monday. Orders within the USA, are shipped via USPS Priority Mail. For larger orders we may ship UPS Ground at our discretion. Typically all orders placed before 1 pm MST time are shipped the same day! (except weekends and Holidays). WE DO NOT SHIP TO: Alabama, Arkansas, Indiana, Tennessee or Wisconsin UNDER ANY CIRCUMSTANCES. If we cannot verify your payment the order will be placed on hold until funds are verified. Once verified we will ship ASAP. We cannot guarantee transit times once the carrier has possession of the package.

eCheck can take up to 6 business days to verify funds. Zelle bank transfer can be verified instantly.

If you order multiples of the same product it may be combined into a larger pouch. If you would rather have individual pouches please put that request in the notes.

Secure Confirmation

PAYMENT METHODS:

We accept eCheck and bank to bank Zelle transfers

eCheck AUTHORIZATIONS and CHARGES:

Typical reasons for eChecks being declined are entering an incorrect billing address or other information that your bank has on file for your checking account. You will need to contact you bank and correct your billing information with them. Please make sure all information is correct when filling out eCheck forms so your order goes through.

Privacy Policy

Your privacy is important to us.

It is straightupkratom.com policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We will only retain personal information for as long as necessary for the fulfillment of those purposes.
We will use your personal info to communicate sales and specials and at any time requested you can be removed from those communications by telling us to do so in writing.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. straightupkratom.com may change this privacy policy from time to time at straightupkratom.com’s sole discretion.

By ordering from our website you are stating that you agree to all of the above paragraphs.